Privacy Policy

Effective Date: August 10, 2026 

Virtual NP Telemedicine Urgent Care LLC, doing business as Televia Health (“Televia Health,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.televiahealth.com (the “Site”), use our telehealth and patient portal services, or otherwise interact with us. 

This Privacy Policy applies to general website and business information. It does not replace our HIPAA Notice of Privacy Practices, which separately governs the use and disclosure of Protected Health Information (“PHI”) in connection with the clinical care we provide. Where this Policy references health information, it should be read together with that Notice, available upon request or at your patient portal. 

1. Information We Collect 

1.1 Information You Provide Directly 

• Contact details: name, mailing address, email address, and phone number. 
• Account and intake information: date of birth, insurance details, and information submitted through appointment, registration, or contact forms. 
• Health information you choose to share through our patient portal, secure messaging, telehealth visits, or intake forms (e.g., symptoms, medical history, medications, treatment preferences). 
• Payment information processed through our billing and payment partners. 
• Communications you send us, including support requests, feedback, and survey responses. 

1.2 Information Collected Automatically 

• Device and usage data such as IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site. 
• Cookies and similar tracking technologies used to operate the Site, remember preferences, and analyze traffic (see Section 6). 
• Approximate location derived from your IP address, used to support service availability and security. 

2. Information We Collect 

1.3 Information from Third Parties 

• Insurance carriers and clearinghouses for eligibility verification and claims processing. 
• Pharmacies and laboratories involved in your care. 
• Scheduling, telehealth, fax/communication, and EHR platform providers that support service delivery. 

2. How We Use Information  

We use the information we collect to: 

• Provide, schedule, and manage telehealth visits and related clinical services. 
• Verify insurance eligibility, process claims, and handle billing. 
• Operate, maintain, and improve the Site and patient portal. 
• Communicate with you about appointments, follow-ups, medication refills, and account matters. 
• Respond to inquiries and provide customer support. 
• Comply with applicable laws, regulations, and professional obligations, including HIPAA. 
• Detect, prevent, and address fraud, security incidents, and technical issues. 
• With your consent, send marketing or informational communications, which you may opt out of at any time. 

3. How We Share Information 

We do not sell your personal information. We may share information in the following circumstances: 

• With healthcare providers, pharmacies, laboratories, and payers involved in your care, consistent with our HIPAA Notice of Privacy Practices. 
• With service providers and business associates who perform functions on our behalf (e.g., EHR hosting, fax and secure communications, payment processing, IT support), under appropriate confidentiality and Business Associate Agreements. 
• To comply with a legal obligation, court order, or governmental request. 
• To protect the rights, property, or safety of Televia Health, our patients, or others. 
• In connection with a merger, acquisition, or sale of assets, subject to continued confidentiality protections. 
• With your explicit consent, or as otherwise permitted or required by law. rom IP address 

4. Telehealth and Protected Health Information 

As a telehealth provider, we collect and use health information to deliver clinical care, including through video/audio visits, secure messaging, and our patient portal. This information is treated as Protected Health Information under HIPAA and is used and disclosed only as permitted by law and described in our HIPAA Notice of Privacy Practices. You have rights regarding your PHI, including the right to access, request amendment of, and request an accounting of disclosures of your health records; these rights are detailed in that Notice. nvolved in your care. 

5. Data Security 

We maintain administrative, technical, and physical safeguards designed to protect personal information and PHI against unauthorized access, use, disclosure, alteration, or destruction, consistent with HIPAA Security Rule requirements. These safeguards include access controls, encryption of data in transit where applicable, secure hosting of our EHR and communication platforms, and staff training. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. 

6. Cookies and Tracking Technologies 

Our Site may use cookies, web beacons, and similar technologies to operate core functionality, remember your preferences, and understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect certain Site features. We do not use tracking technologies to collect PHI outside of secure, authenticated portal sessions. 

7. Your Choices and Rights 

• You may request access to, correction of, or a copy of your personal information or health records, subject to applicable law. 
• You may opt out of marketing communications at any time by following the unsubscribe instructions in those communications or by contacting us. 
• Depending on your state of residence, you may have additional privacy rights, such as the right to request deletion of certain personal information, which we will honor to the extent required by law and consistent with our recordkeeping obligations as a healthcare provider. 

To exercise any of these rights, please contact us using the information in Section 11. 

8. Children’s Privacy 

We use industry-standard safeguards, including encryption of data in transit, access controls, and secure hosting environments, to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. 

9. Third-Party Links 

Our Site may contain links to third-party websites, including insurance carrier portals and payment processors. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing personal information. 

10. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised Policy on this page with an updated effective date. Your continued use of the Site or our services after changes take effect constitutes acceptance of the revised Policy. browser settings; disabling certain cookies may affect site functionality. 

11. Contact Us 

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: 

• Business Name: Virtual NP Telemedicine Urgent Care LLC, DBA Televia Health 
• Website: www.televiahealth.com 
• Email: info@televiahealth.com 
• Phone: (937) 989-1233 
• Mailing Address: 4975 Dayton Liberty Road, Dayton, OH 45417 
• Practice Address: 2122 Erie Ave, Ste 219 PMB 938842, Cincinnati, OH 45208-2154 
• NPI: 1194669358 
• Tax ID: 41-3448114 

This Privacy Policy is provided for general informational purposes and should be reviewed by qualified legal counsel prior to publication to ensure compliance with HIPAA, state telehealth regulations, and other applicable law.